Privacy Policy

This policy explains when and why we collect personal information from the https://hupbygaphomeimprovements.co.uk website, how we use it, keep it secure and your rights.

 

We reserve the right to amend this Privacy Policy from time to time without prior notice and you are advised to check this page regularly for the latest version.

 

This website is operated and maintained by Ultraframe UK Ltd t/a hup! on behalf of GAP Home Improvements Ltd.

 

Quote Request - Name, postcode, email address, telephone number. This allows us to effectively follow up your enquiry and ensure we service your area.

 

Request a Brochure - Name, email address, telephone number, postcode. This allows us to effectively follow up your enquiry and ensure we service your area if you opt to receive a free quote.

 

Contact Form - Name, postcode, telephone number, email address. This allows us to effectively follow up your enquiry.

 

Only necessary employees at GAP Home Improvements Ltd have access to your personal data in order to manage your enquiry. 

 

hup! website administrators have access to your personal data. All personal data submitted through this website is stored in a platform maintained and owned by Ultraframe UK Ltd t/a hup!. 

 

Third party agency partners have access to the personal data submitted through this website whilst carrying out updates and maintenance. All third parties are required to comply with General Data Protection Regulation (GDPR) and Privacy and Electronic Communications Regulations (PECR) when dealing with your personal data.

We do not sell your data to any third parties.

 

Ultraframe UK Ltd t/a hup! and GAP Home Improvements Ltd act as data processors and controllers when dealing with your personal data.

 

All hup! owned systems and processes are managed by Ultraframe UK Ltd t/a hup! and comply with the General Data Protection Regulation (GDPR) and Privacy and Electronic Communications Regulations (PECR) when dealing with your personal data.

 

In addition, we may transfer your personal data into our systems in order to effectively manage your enquiry and any subsequent order/installation. Our systems and processes comply with the General Data Protection Regulation (GDPR) and Privacy and Electronic Communications Regulations (PECR) when dealing with your personal data.

 

For full details on how GAP Home Improvements Ltd manage your personal data, please refer to our full privacy statement here – https://www.gaphomeimprovements.co.uk/privacy-and-cookie-policy/.

 

Any personal data we hold about you in the hup! dashboard is anonymised and no longer accessible after 24 months.

Where your personal data is stored separately by GAP Home Improvements Ltd we retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:

• legal obligation(s) under applicable law to retain data for a certain period of time;
• statute of limitations under applicable law;
• potential or actual disputes; and
• guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer needed.

• We will not transfer your personal data outside the EU without your consent.

• Ultraframe UK Ltd t/a/ hup! has implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction.

• Please note when transmitting information to us over the internet, this can never be guaranteed to be 100% secure.

• We will notify you promptly in the event of any data breach of your personal data which might expose you to serious risk.

 

You have the following rights under GDPR:

 

• to access your personal data

• to be provided with information about how your personal data is processed

• to have your personal data corrected

• to have your personal data erased in certain circumstances

• to object to or restrict how your personal data is processed

• to have your personal data transferred to yourself or another business in certain circumstances

 

You also have the right to take any complaints about how we process your personal data to the Information Commissioner:

 

Email: https://ico.org.uk/concerns 

Telephone: 0303 123 1113

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

GAP Home Improvements Ltd

Roxton Garden Centre
Bedford Road
Roxton
Bedfordshire
MK44 3DY

 

You can email our Data Protection Officer at [email protected].